Thanks for shopping with us at Concrete Warehouse. If you are not satisfied with your product purchase, and you wish to return it, we're here to help you.
We will always provide a replacement, refund, or repaired product for you under warranty conditions. We may also provide a refund in other situations, at our discretion, where you request to return a product.
Under what circumstances will I receive to a refund, repair or exchange?
Where goods you purchase:
have a fault you did not know about when you bought it
are not as advertised or do not match the sample
does not do the job you were led to believe they would
does not last a reasonable amount of time, given the price you paid.
In addition to these circumstances, we may also provide a refund or exchange at our discretion when you make a reasonable request for us to do so. We are flexible in this regard and will look at each request on a case by case basis.
If a sealed product is returned to us as new within 7 days, we would often be willing to provide a complete refund. Where products are returned open and we cannot resell as a new product, we may offer a refund less a restocking fee to cover our cost.
In most cases we will refund in the same way you paid. Depending on the circumstances, we may offer a replacement item, partial refund, exchange or store credit.
You will be responsible for paying for your own shipping costs for returning your item;
Shipping costs are nonrefundable;
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please contact one of our customer service staff members on 1300 366 871.